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Title: Call Center Quality Assurance Executive
Contact Person: Rahman Kidwai
Contact Number for Technical Assistance: 02134549291-92
Company Profile: View Profile
Availabe Positions: 1
Department: Call Center
Position Based In: Karachi
Degrees Required: Bachelors-Masters (BBA ,BCOM ,BTECH ,BBA ,,MBA ,MPA ,MCOM ,MSC )
Mandatory Information:
  • Excellent oral, written and interpersonal communication skills.
  • Exceptional listening and analytical skills.

  • Intermediate level of knowledge/expertise with PC hardware and software (Word and Excel).

  • Intermediate to advanced level of knowledge with Internet technology; familiarity with cable modem technology desired.

  • Strong knowledge of customer care processes and techniques.

  • Demonstrated ability to work well in a team environment.

  • Dedication to providing exceptional customer service.

Category: Information Technology / Call Center
Job Type: FullTime
Career Level: Entry Level
Experience Required 1 year - 3 years ()
Min Salary:
Max Salary:
Age From: 22
Age To: 35
Description:

Experience:

Prior call center experience as a customer service representative or supervisor or in the related field.

Responsibilities:

 

  • Participates in design of call monitoring formats and quality standards.

  • Performs call monitoring and provides trend data to site management team.

  • Uses quality monitoring data management system to compile and track performance at team and individual level.

  • Monitors email customer contacts.

  • Participates in customer and client listening programs to identify customer needs and expectations.

  • Provides actionable data to various internal support groups as needed.

  • Coordinates and facilitates call calibration sessions for call center staff.

  • Provides feedback to call center team leaders and managers.

  • Prepares and analyzes internal and external quality reports for management staff review

Expiry Date: 12/31/2019
Special note if any:
Company Logo
Comapny Name CATCOS Private Ltd
Company Profile
CATCOS has established several Call Centers in Pakistan and USA.. CATCOS is the pioneer in introducing Call Center Agents Training programs in Pakistan. CATCOS has trained the largest number of people from the Call Center Industry in Pakistan. CATCOS has carried out the most diversified and specialized domestic Call Center campaigns in Pakistan. CATCOS’ Training centers are approved by Ministry of Information Technology (MOIT), Govt. of Sindh and Pakistan Software Export Board (PSEB). Member of Pakistan Software Export Board, PSEB since 2002 and approved Training Center. Member of Pakistan Software Houses Association, P@SHA Member of Employer’s Association of Pakistan Member of Tyche Consulting Group, Inc. USA
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